Responder Resilience, January 19, 2022
Dispatch: First On Scene, The Forgotten Responders
⚑ On this episode, David speaks with 911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine D'Vileskis about how dispatchers are often left out of conversations involving First Responders. We discuss:
➤ What are some of the sensory challenges of being a dispatcher?
➤ How do you remain calm when the caller is overwhelmed and can’t communicate clearly?
➤ After the call, what do you do to re-stabilize your own emotional equilibrium?
➤ What actions or practices helped you to cope and recover from burnout?
➤ In your department, how is peer support used and how has peer support helped?
Headlined Show, Responder Resilience January 19, 2022
Dispatch - First On Scene, The Forgotten Responders
⚑ On this episode, David speaks with 911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine D'Vileskis about how dispatchers are often left out of conversations involving First Responders. We discuss:
➤ What are some of the sensory challenges of being a dispatcher?
➤ How do you remain calm when the caller is overwhelmed and can’t communicate clearly?
➤ After the call, what do you do to re-stabilize your own emotional equilibrium?
➤ What actions or practices helped you to cope and recover from burnout?
➤ In your department, how is peer support used and how has peer support helped?
Tune in Wednesday, January 19 at 7pm ET for Responder Resilience.
Responder Resilience show is dedicated to improving the mental and physical well-being of police, fire, EMS, and dispatch personnel. Hosted by Lt. David Dachinger (Ret.), Dr. Stacy Raymond, Psy.D., and Bonnie C. Rumilly, LCSW/EMT-B, these broadcasts feature expert guests sharing vital information about wellness topics for first responders. For resilience strategies with compassion and humanity from the front lines of responder health and wellness, subscribe and watch it here:
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Guest, 911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine DVileskis
Craig Tinneny was an Army infantry veteran and is a 12 year 911 Emergency Dispatcher in the Philadelphia metro area. Craig was featured along with other first responder stories, in an Interview about dispatcher stress/burnout from OC87 as part of the Beneath The Vest Series. He is a leader in his department with peer support and mental health for call takers and dispatcher.
Catharine D'Vileskis is a 31 year veteran Senior Operator at the Watertown, CT police department, where she dispatches police and fire. Catharine also dispatches Part time at Naugatuck, CT PD, and has worked at numerous other PDs in the area over the last 30 years. She is trainer and an advocate for mental health and peer support. She is an active Volunteer with Donate Life CT and New England Donor Services, raising awareness about Organ and Tissue Donation.
Responder Resilience
