Dispatch: First On Scene, The Forgotten Responders
⚑ On this episode, David speaks with 911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine D'Vileskis about how dispatchers are often left out of conversations involving First Responders. We discuss:
➤ What are some of the sensory challenges of being a dispatcher?
➤ How do you remain calm when the caller is overwhelmed and can’t communicate clearly?
➤ After the call, what do you do to re-stabilize your own emotional equilibrium?
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