Company Policies

Company Policies

Operations Policies includes:

  1. Employee Wellness

  2. Client Satisfaction

  3. Audience Satisfaction

  4. Staff Operations

  5. Broadcast and Streaming

  6. Connectivity

  7. Liability Risk

  8. Privacy

 

Employee Wellness Policies:

  • No bullying or harassment will be allowed in the workplace.

  • No smoking in the workplace.

  • Racial intolerance will not be tolerated.

  • Employees are encouraged to promote and maintain a healthy and clean workplace.

  • Employees are encouraged to foster a culture of collaboration and open dialogue.

  • Employees are encouraged to speak with management about problems in the work place and methods to address those problems.

  • Employees are encouraged to be kind and courteous while dealing with everyone, to maintain a positive attitude, be encouraging, thoughtful and helpful.

  • Employees are encouraged to work on ideas and projects that can make their jobs more rewarding and also increase Company value.

  • Employees are encouraged to spend 10-15 minutes outside every couple of hours, enjoying the scenery, meditating and relaxing.

 

Client Satisfaction Policies:

  • Clients are the most important aspect of this Company's success.

  • Clients should receive an even greater level of respect and willingness to satisfy than those offered a friend or a co-worker.

  • The level of service offered a client should strive to exceed all industry peers.

  • Clients will receive a response to every email, online inquiry, or phone call, the same day, or as soon as possible.

  • Clients will be afforded time, even if that time is precious.

  • Clients will be provided direct contact information to staff, this includes direct email addresses, phone numbers and other contact data.

  • Clients are encouraged to contact an employee whenever they require information, assistance, service or reassurance.

  • Clients should never experience anger from an employee, or any attitude or outburst that would be unwelcoming.

  • Client sensitive information will only be input into BBS Network, Inc.'s payment processing center, and only that which is required. This process shall be relegated to one senior official, who will handle all payment processing activities!

  • Clients will be provided online tools for the ultimate control of content creation, visibility and syndication of all created and disseminated materials through its website content management system.

  • Clients will be provided manuals and easy to follow instructions below every input field.

  • Clients will be provided rapid alerts and unfettered access to data when information has been posted on their behalf.

  • Clients will be sent all audio, video and graphic works created for the client, for final approval before use.

  • Clients will be trained on the use of website tools for content manipulation, database access and monitoring systems.

 

Audience Satisfaction Policies:

  • Listener satisfaction issues and caller concerns will be taken seriously and addressed as soon as possible.

  • An email response or phone call (follow-up) will be made once an issue has been resolved.

  • Everyone will be encouraged to call in and participate with the network.

  • Audio and Video will remain free to the Audience.

 

Staff Operations Policies:

  • Staff will respond to all (listener) calls in a positive manner, demonstrating care, understanding and importance of the subject matter.

  • Staff will use active listening to really hear the words of a person calling into the station.

  • Staff will be encouraged to back up all information on a regular basis!

  • Staff will maintain and optimize online database operations on an ongoing basis.

  • Staff will review all new content posted to the Company's websites and social sites daily.

  • Staff will perform monthly content checks, to review and update older displays and syndication data with correct links, and in some instances, to remove irrelevant data that may no longer serve a purpose for the Client or the Audience.

  • Staff is encouraged to do monthly comparative and competitive analysis on its competition by reviewing their product and service offerings, visibility, functionality and reputation within the industry.

  • Staff will check every audio and video presentation, before syndication, for sound quality, visual quality, dead space, transitions, audio layers, sound blending, transitions, volume, background noise, mishaps and mistakes, and other imperfections.

  • Staff will record audio and video files in multiple formats!

  • Staff will convert files into the most widely accepted formats utilized by the Audience.

  • Staff will evaluate and recommend systems to the Client for optimal sound and video clarity, and monitor results on an ongoing basis, based on client objectives and requirements.

  • Staff will monitor comments and feedback from letters, emails, calls to the network, social media posts, blogging sites, D&B profile, Facebook page likes, growth in followers, website ranking data, and reviews and comments by industry peers to gain a level of awareness about the Company's reputation in the industry.

  • BBS Network, Inc. will strive to always meet 100% of its power needs through solar or other renewable energy source.

 

Broadcast and Streaming Policies:

  • BBS Network, Inc. allows live streaming and re broadcasting of audio and video programming to FM/AM STATION, SHORT-WAVE or LONG-WAVE STATION, MICRO BROADCASTER, SATELLITE BROADCASTING SERVICE, AFFILIATE BROADCASTER, RE STREAMER, REGIONAL BROADCASTING SERVICE, I-PODDING SERVICE, AUDIO or VIDEO STREAMER, PODCASTING NETWORK, INTERNET RADIO STREAMER, INTERNET BROADCASTING STATION, TV STATION or VIDEO BROADCASTING NETWORK.

  • BBS Network, Inc. requests to be notified by 3rd parties carrying our programming.

  • BBS Network, Inc. reserves the right to edit delivered audio and video files before streaming, archiving and marketing.

  • BBS Network, Inc. shares equal rights on all co-created audio and video content with the Client.

  • BBS Network, Inc. reserves the right to permanently archive all audio and video files delivered to the Company for broadcast, streaming, podcasting and feed syndication!

  • Client can pay BBS Network, Inc. for exclusivity rights to all audio and video content developed and/or delivered to the Company at a cost not to exceed 15% of the total costs charged Client for their creation, broadcasting and syndication. The Client will then have the ability to request the removal of all audio and video files created on behalf of the Client from all BBS Network websites and databases.

 

Connectivity Policies:

  • BBS Network, Inc. will utilizes up-to-date software code like php, mysql and Apache to ensure robust, upgradeable, fast and reliable processing of information server side, and content managed systems, modules, and station hardware components.

  • BBS Network, Inc. will utilize multiple servers to ensure continuity of its streaming broadcasts and online operations.

  • BBS Network, Inc. will utilize multiple Internet connections to ensure real time connectivity and streaming services.

  • BBS Network, Inc. will utilize multiple taping environments, to insure the capture of information.

  • BBS Network, Inc. will utilize backup and power generators in case of service outages to maintain connectivity and operate at full functionality.

  • BBS Network, Inc. will utilizes multiple sound boards and computers, side by side, to ensure real time connectivity and functionality.

  • BBS Network, Inc. will utilize multiple phone carries, providing both analog and digital lines to ensure connectivity.

  • BBS Network, Inc. will provide multiple ways to engage the audience within separately controlled audio, video and text messaging environments, to maintain connectivity.

  • BBS Network, Inc. will provide multiple relays, streaming ports, bit rates, dial up connections, web apps, streaming servers, Internet carrier connections and other website streaming locations to its listeners, to provide connectivity between Client and Audience.

Liability Policies:

  • Staff and Clients shall be implicitly made to recognize issues where copyright infringements become an issue, this includes using graphic images, sounds, music, videos and text information that is otherwise owned, licensed, trade-marked, copy written, or not compliant with respect to legal, statutory, regulatory, contract or privacy compliance obligations.

  • Staff will check all images for water marks and immediately notify the Client if there is a question or issue in regard to their use, and prior to their utilization.

  • BBS Network, Inc. will pay yearly licensing fees to performance rights organizations like BMI, SESAC and ASCAP for music royalties, to cover royalty obligations associated with playing music.

  • BBS Network Inc., is often notified when audio files use copy write materials, and will immediately notify the client about such alerts.

  • BBS Network, Inc. will maintain insurance against broadcast liabilities to ensure continuity of services, and to encourage the acceptance of its media submissions to other organizations to increase market visibility and protect its clients.

  • BBS Network, Inc. will post its policies and procedures online for access by everyone!

 

Privacy Policies:

  • BBS Network, Inc. collects email addresses, phone numbers and addresses of its Clients for BBS Radio's use only. Website access will require login information for member only areas.

  • BBS Network, Inc. does not give out Client contact information and other sensitive data to third parties! We do not share, sell, rent or barter any identifiable personal information to any third party without permission!

  • Any individual or company may request to opt out of our electronic newsletters by sending an email, or contacting the company by mail, or calling customer service. Individuals may also remove themselves from the Newsletter by clicking the unsubscribe link located at the bottom of the Newsletter.

  • BBS Network, Inc. cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

  • BBS Network, Inc., may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances.

  • BBS Network, Inc. recognizes that is third parties may unlawfully intercept or access transmissions or private communications.

  • BBS Network, Inc. reserves the right to disclose any and all information about a Client, an Audience Listener, a Website Member or Social Site Connection it has on file, including name, password, address, phone number, email, and other data to law enforcement or other government officials at our sole discretion, if necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

  • BBS Network, Inc. cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights.

  • BBS Network, Inc. utilizes minimally invasive cookies on its website. A cookie is a small amount of information sent from a Web server to your computer. To better serve you, we use "cookies" to reduce the time required to submit online requests. We also use cookies to retrieve certain information you previously provided to BBS Radio, so that you do not need to re-enter this information every time you visit the website. Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your name and password. We do not use the cookie to track your Internet activity once you leave BBS Radio. A cookie does not contain any personally identifying information but does allow BBS Radio to assign each user a unique number. This unique number allows us to enhance the user experience for the next time you visit the BBS Radio website. Cookies do not allow BBS Radio to collect any additional information other than the information that was provided by you at the time of Registration. Most Web browsers automatically accept cookies, but usually, you can change the configuration of your browser to prevent this from occurring. Even without a cookie, you can still take advantage of most of the features of BBS Radio's site. For more information about cookies, including how to opt-out or overwrite your unique cookie identifier, please visit http://www.privacychoices.org.