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Responder Resilience, May 15, 2024

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S4 E20 Lead, Don't Bleed: Preventing Supervisor Burnout with Guest Hi Nguyen, Leadership Coach & former Royal Canadian Mounted Police officer
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Guest, Hi Nguyen, Leadership Coach & former Royal Canadian Mounted Police officer with 14 years of service across Canada

Join us as we converse with Hi Nguyen, a former officer of the Royal Canadian Mounted Police turned Leadership Coach, exploring the critical role of leadership training for frontline supervisors. We'll uncover how effective leadership techniques not only enhance team performance, but also bolster mental health and boost retention rates. Hi Nguyen sheds light on the distinct challenges that team leaders face today and offers insights into developing deeper connections with team members by understanding their motivations.

Hi also discusses the often challenging transition from being part of the frontline to leading it, highlighting the risks of burnout among new supervisors. We examine the symptoms of stress and burnout and how they manifest in day-to-day operations, potentially undermining team efficiency. Moreover, Nguyen provides practical strategies for building trust swiftly, managing tough conversations with challenging employees, and strengthening leadership skills to foster a healthy, productive workplace environment.

Tune in to gain invaluable advice from a seasoned expert on nurturing the next generation of managers, ensuring they are equipped to lead with confidence and empathy. This episode is a must-listen for anyone looking to enhance their leadership capabilities and cultivate a thriving team dynamic.

Headlined Show, Responder Resilience May 15, 2024

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Join us as we converse with Hi Nguyen, a former officer of the Royal Canadian Mounted Police turned Leadership Coach, exploring the critical role of leadership training for frontline supervisors. We'll uncover how effective leadership techniques not only enhance team performance, but also bolster mental health and boost retention rates. Hi Nguyen sheds light on the distinct challenges that team leaders face today and offers insights into developing deeper connections with team members by understanding their motivations.

Hi also discusses the often challenging transition from being part of the frontline to leading it, highlighting the risks of burnout among new supervisors. We examine the symptoms of stress and burnout and how they manifest in day-to-day operations, potentially undermining team efficiency. Moreover, Nguyen provides practical strategies for building trust swiftly, managing tough conversations with challenging employees, and strengthening leadership skills to foster a healthy, productive workplace environment.

Tune in to gain invaluable advice from a seasoned expert on nurturing the next generation of managers, ensuring they are equipped to lead with confidence and empathy. This episode is a must-listen for anyone looking to enhance their leadership capabilities and cultivate a thriving team dynamic.

Guest, Hi Nguyen

Guest Name
Hi Nguyen
Guest Occupation
Former RCMP Officer and Leadership Coach
Guest Biography

Hi (pronounced Hee) is a former Royal Canadian Mounted Police officer with 14 years of service across Canada. He spent time as a patrol officer, a close-protection bodyguard to the Prime Minister and a counter-terrorism officer. He is now the Director of a large campus security team and a leadership coach. He was the recipient of 2 leadership awards in 2023: The OACUSA Award of Excellence and the Canadian Security Magazine Community Leadership Award.

Responder Resilience

Step into the world of real-life heroes with RESPONDER RESILIENCE, an insightful podcast that sheds light on the challenges and triumphs of firefighters, EMTs, dispatchers, and law enforcement professionals. Hear firsthand accounts from our community's finest as they discuss critical issues on the job and share their experiences with hosts Lt. David Dachinger (ret.), Bonnie Rumilly LCSW/EMT and Dr. Stacy Raymond. Explore topics of mental and physical wellness with emergency services thought leaders, and get ready to be inspired and gain a deeper appreciation for the sacrifices and resilience of our responders.
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BBS Station 1
Weekly Show
6:00 pm CT
6:55 pm CT
Wednesday
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