Marilyn Suttle, CVP knows how to overcome adversity and come back stronger. After the World Trade Center Attack on 9-11 in 2001, her speaking business nose-dived, taking her from a 6-figure income to a devastating 4-figure income. With a series of "Suttle" Shifts she reinvented her business and bounced back.
She transferred her skills, gained new skills, blogging about and interviewing leaders of world-class businesses, and used the power of masterminding to emerge as an expert at creating long-term win-win relationships with internal and external customers. A major publisher paid her and her coauthor an advance for their first customer service book, featuring Singapore Airlines, Chicken Soup for the Soul, and 8 other companies that excel at maintaining cultures of customer service excellence. It springboarded her forward. She's been listed on Global Gurus list of Top 30 Customer Service Speakers Worldwide for 3 years. Then, Covid-19 put a wrench in her business once again. It was time for more "Suttle" Shifts. She dived into Zoom, becoming double certified as a virtual presenter.
Seeing the need for leaders to keep relationships strong with customers and remote working employees, she now educates them on ways to create engaging connections. What happens on the inside of a business, eventually shows up on the outside. Her virtual engagement strategies help leaders and teams work well together, so they can serve their customers well in these uncertain times. As a speaker, she sees the importance of creating exceptional experiences over platforms like Zoom and trains fellow speakers and leaders to use virtual engagement strategies to build trust while strengthening connection, collaboration, and service excellence.
Bio:
When it comes to retaining customers there's nothing subtle about Marilyn Suttle, CVP. She's an internationally recognized customer & team engagement speaker, featured expert on TV News, and national print. Marilyn works with organizations that want to stand out as a provider of choice, leaders who want teams to create lasting customer relationships, and people who want to work well together. Her engaging programs show virtual audiences how to make Suttle Shifts for breakthrough success using relationship strengthening practices and growth mindsets. A Certified Virtual Presenter, and Certified Experiential Trainer, her programs endear customers to organizations, and leaders and teams to their highest potential.
Certified Virtual Presenter I Trainer, Coach
CEO of Suttle Enterprises LLC, CX expert, Communication Pro
www.MarilynSuttle.com | P: 248-348-1023 | M: 248-752-0460
22203 Antler Dr., Novi, MI 48375
CLICK TO SEE DEMO SPEAKER REELS
Who's Your Gladys? books I Twitter: @MarilynSuttle
Linkedin: http://www.linkedin.com/in/marilynsuttle
