Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full-service healthcare education organization. With over 20+ years of experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare, mental health and senior living organizations generate patient and caregiver loyalty through generous service. She is also the author of 'Reimagining Customer Service in Healthcare'.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Fox News, Univision, Sirius XM, and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post, and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government, and non-profit organizations.