Words Women and Wisdom Show, February 2, 2021
Words Women and Wisdom Show with Yvonne E L Silver
Guest, Marilyn Suttle
Guest, Marilyn Suttle
Marilyn Suttle, CVP knows how to overcome adversity and come back stronger. After the World Trade Center Attack on 9-11 in 2001, her speaking business nose-dived, taking her from a 6-figure income to a devastating 4-figure income. With a series of "Suttle" Shifts she reinvented her business and bounced back.
She transferred her skills, gained new skills, blogging about and interviewing leaders of world-class businesses, and used the power of masterminding to emerge as an expert at creating long-term win-win relationships with internal and external customers. A major publisher paid her and her coauthor an advance for their first customer service book, featuring Singapore Airlines, Chicken Soup for the Soul, and 8 other companies that excel at maintaining cultures of customer service excellence. It springboarded her forward. She's been listed on Global Gurus list of Top 30 Customer Service Speakers Worldwide for 3 years. Then, Covid-19 put a wrench in her business once again. It was time for more "Suttle" Shifts. She dived into Zoom, becoming double certified as a virtual presenter.
Seeing the need for leaders to keep relationships strong with customers and remote working employees, she now educates them on ways to create engaging connections. What happens on the inside of a business, eventually shows up on the outside. Her virtual engagement strategies help leaders and teams work well together, so they can serve their customers well in these uncertain times. As a speaker, she sees the importance of creating exceptional experiences over platforms like Zoom and trains fellow speakers and leaders to use virtual engagement strategies to build trust while strengthening connection, collaboration, and service excellence.
Bio:
When it comes to retaining customers there's nothing subtle about Marilyn Suttle, CVP. She's an internationally recognized customer & team engagement speaker, featured expert on TV News, and national print. Marilyn works with organizations that want to stand out as a provider of choice, leaders who want teams to create lasting customer relationships, and people who want to work well together. Her engaging programs show virtual audiences how to make Suttle Shifts for breakthrough success using relationship strengthening practices and growth mindsets. A Certified Virtual Presenter, and Certified Experiential Trainer, her programs endear customers to organizations, and leaders and teams to their highest potential.
Certified Virtual Presenter I Trainer, Coach
CEO of Suttle Enterprises LLC, CX expert, Communication Pro
www.MarilynSuttle.com | P: 248-348-1023 | M: 248-752-0460
22203 Antler Dr., Novi, MI 48375
CLICK TO SEE DEMO SPEAKER REELS
Who's Your Gladys? books I Twitter: @MarilynSuttle
Linkedin: http://www.linkedin.com/in/marilynsuttle
Words Women and Wisdom Show
Born an enterprising, forward-thinking and original "Avant-Garde" female, I believe in living a mission-inspired and purposeful life!
I am passionate about inspiring women to live into their potential and elevate their confidence, especially visionary female leaders who are looking to scale up their business venture. My work is primarily with Founders, Leaders and professionals (6-figure+), and mission-inspired businesses or social enterprise groups, those who empower other women are especially exciting to work with. After serving on Boards, and as a corporate VP and Director, with 8 start-up experiences - evolution and constant expansion are keys to life being interesting and purposeful.
My expertise is with:
* Women's Growth
* Confident Conversations
* Mentorship
* Knowledge sharing through speaking, writing, radio, coaching, mentorship and women's resource groups.
Teaching women to Flourish in business is a passion. I am a Speaker, Author, Coach, and Mentorship Chair, with my book “Words, Women and Wisdom: The Modern Art of Confident Conversations” coming soon (anticipated release - summer 2018), and host for the Words, Women and Wisdom Show (BBS Radio) to elevate confident living. When women elevate their confidence, are heard and valued, they make more impact, have more fun and greater success in business! Professionally I am a Certified Executive Coach, Chartered HR Professional and Reiki Practitioner, Certified in Emotional Intelligence - on the team for the Coaches Business School.
I believe...
Where POSSIBILITY, PURPOSE & CONSCIOUSNESS meet, we Flourish!
Are you ready to elevate your confidence - you're in the right place...
Warmly, Yvonne
